FAQ · Long-form
Every question about OpenClaw and The Clawd, answered
If you're considering The Clawd as your OpenClaw managed-hosting provider, this is where every question gets answered. Pricing, security, models, channels, scaling, refunds — everything. If your question isn't here, message us.
What is OpenClaw, in plain English?
OpenClaw is an open-source personal AI assistant that lives on your computer (or cloud) and has "eyes and hands" — it can browse the web, read your files, run commands, and chat with you on WhatsApp/Telegram/Discord. Unlike ChatGPT, it actually does things on your behalf. The Clawd is the managed-hosting version: we run it for you so you don't need to set it up.
How is The Clawd different from running OpenClaw myself?
You can install OpenClaw yourself on a VPS in 50+ minutes. You then maintain that VPS forever — security patches, dependency updates, certificate renewal, watchdog scripts. The Clawd does all of that for you. Same OpenClaw runtime, zero ops.
How much does The Clawd cost?
One plan: $17/mo billed annually (saves 40%) or $29/mo monthly. Includes all channels, all major AI models, $10 in monthly AI credits, daily backups, priority support, 14-day refund. No add-ons, no upsells, no "starter" plan that doesn't actually work.
Which AI models can I use?
All flagship models pre-wired: Claude 4.6 Sonnet, Claude 4.6 Opus, GPT-5, Gemini 3 Pro, Kimi K2.5, GLM-5.1. Switch per-message with /model. Bring your own API keys to override our credits if you want unlimited usage.
Which messaging channels are supported?
Out of the box: WhatsApp, Telegram, Discord, Slack, Signal, iMessage. Microsoft Teams, Matrix, Zalo coming soon. All channels included on the single plan, no tier-gating.
Do I need to know how to code?
No. Sign in with Google, paste your Telegram bot token (free, takes 20 seconds via @BotFather), click deploy. The whole setup is under a minute.
How is my data handled? Where is it stored?
Each Clawd workspace runs in its own secure, isolated container. Your conversations, files, and credentials live in your dedicated workspace. Daily encrypted backups. Powered by jarvis.md — multi-instance, channel-scoped, never shared with other users. We're working on SOC 2 Type II (ETA Q3 2026).
Can I use my own OpenAI / Anthropic / Google API keys?
Yes. The Clawd ships with $10/mo bundled AI credits, but you can swap in your own keys for unlimited usage. Configure in dashboard → API Keys. Costs at official rates from each provider.
What if I cancel? Do I lose my data?
Cancel anytime. Your workspace stays read-only for 30 days post-cancellation so you can export. After that, hard-deleted. We never sell data.
Is there a refund policy?
Yes — 14-day money-back guarantee, no questions asked. Cancel from the dashboard.
Can I scale to multiple agents?
The single plan is one dedicated agent (one OpenClaw instance). Need multiple agents (e.g. one for personal, one for company)? Run multiple Clawd subscriptions, or contact us about fleet pricing.
Does The Clawd work with WHOOP / Oura / Apple Health?
Yes. Connect via OAuth in the dashboard. Your Clawd reads your biometric data and proactively nudges you (e.g. "Recovery low — moving your 9am to 2pm"). All processing happens in your isolated workspace.
Is this an official OpenClaw service?
The OpenClaw project is open-source, maintained by Peter Steinberger and community contributors. The Clawd is independent managed hosting — we run OpenClaw on dedicated infrastructure for paying customers, but we're not the project owner.
Can I host The Clawd in a specific region (US / EU / SG)?
Yes. Pick your region during deploy. Currently: US-East (Virginia), US-West (Oregon), EU (Falkenstein), Asia (Singapore). More regions adding monthly.
What happens if my Clawd crashes?
Auto-restart watchdog wakes it up within 30 seconds. You get a Telegram alert if recovery takes longer than 2 minutes. Daily encrypted backups for full recovery. Uptime SLA: 99.9% on annual plans.
Can developers use the API / CLI / SDK?
Yes. Switch to the Pro view — same plan, same price, includes clawd CLI, REST + gRPC API, TypeScript + Python SDK, webhook events, and a GitHub Action for deploy-on-push. All free, no extra tier needed.
I want to support open source. Does buying The Clawd help OpenClaw?
We're a managed-hosting provider for OpenClaw. We don't directly fund the OpenClaw project, but our existence proves there's commercial demand for OpenClaw — which helps the project secure funding, contributors, and momentum. If you want to directly support OpenClaw, also star the repo and join the Discord.
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